Privacy Policy

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out a contact or inquiry form on our website
• Book a strategy call or consultation
• Engage our services or enter into a service agreement
• Correspond with us by email or other communication channels
• Subscribe to our newsletter or blog updates

This information may include: full name, email address, phone number, company name, country or time zone, details about your GoHighLevel setup, and any other information you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website address
• Device type and operating system

This data is collected through cookies and similar tracking technologies (see Section 6 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, schedule consultations, and provide the GoHighLevel VA services you've requested.
• Communication: To send you service-related emails, project updates, and responses to your questions.
• Marketing: With your consent, to send newsletters, blog updates, and relevant offers. You can unsubscribe at any time.
• Improvement: To understand how visitors use our website and improve its content and functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: For invoicing, record-keeping, and managing our business relationship with you.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., form processing via Formspree, email tools). These providers are bound by confidentiality obligations.
• VAs Working on Your Account: Our virtual assistants who are assigned to your engagement. All VAs are bound by confidentiality agreements and only receive access necessary for their specific tasks.
• Legal Requirements: If required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

4. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

If you would like us to delete your data, contact us at info@ghlva360.com.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption on all website communications
• Restricted access to personal data on a need-to-know basis
• Confidentiality agreements with all team members and VAs
• Secure email communications

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing sensitive information.

6. Cookies and Tracking

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. Types of cookies we may use:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, if used).
• Marketing Cookies: May be used to deliver relevant content. These require your consent.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. See our Cookie Policy for more details.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Objection: Object to processing of your data for marketing purposes.
• Portability: Request transfer of your data to another provider (where applicable).
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at info@ghlva360.com. We will respond within 30 days.

8. International Data Transfers

GHLVA360 operates globally and serves clients worldwide. Your personal information may be processed in countries other than your own. We take appropriate steps to ensure your data is protected in accordance with applicable privacy laws wherever it is processed.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@ghlva360.com
• Website: ghlva360.com/contact
• Business: GHLVA360

We aim to respond to all privacy-related inquiries within 5 business days.